If you visit the farm during the week, you’ve likely been greeted by a big smile from Suzanne Miller, one of our visitor services representatives.
“The kids are the real fun!” says Suzanne. “They are sweet and love to come to the farm.” Once they’ve explored the sanctuary and met the animals, the children enjoy returning to the admissions window to tell Suzanne all about their discoveries.
As a self-described “people person,” it’s no wonder Suzanne takes great joy in hearing stories from generations of Drumlin Farm families, particularly anecdotes from grandparents about their own adventures on the farm decades ago. How does she keep that smile on her face (even when as many as 1,400 visitors check in with her daily)? Suzanne’s strategy is simple: Welcome everyone with a kind greeting!
On one particular day, just after the Boston Marathon bombing in 2013, the farm experienced an unseasonably high number of visitors. Suzanne was there to meet everyone who came through.
“People said they felt safe and welcome here at the farm,” says Suzanne. “That feeling is what we strive to provide visitors every day.”
Originally from Lowell, Suzanne has had numerous jobs that required her to interact with both strangers and familiar faces on a daily basis. From her role as a customer service representative at an insurance company to a receptionist at Welch Foods Inc. in Concord, Suzanne has acquired all the skills necessary to put a smile on someone’s face.
When not at the Drumlin Farm admissions window, Suzanne is an entrepreneur in the antiques community with her small business, “Suzanne’s Cottage.”
“I just love old stuff. I love antiques,” says Suzanne.
After more than eight years of working at the farm, Suzanne’s dedication to her role is something that all of her coworkers admire.
The next time you’re at the admissions window, be sure to give our Suzanne a big smile!